Returns & Refunds Policy

Our Returns Policy

At Hair Pro Supplies, we strive to ensure every order arrives accurately and in perfect condition. If you experience a problem with your order, we're here to help.

Incorrect, Damaged or Faulty Goods

Please inspect your order immediately upon delivery.

If you receive an incorrect, damaged or faulty item, you must notify us within 48 hours of receiving your order by contacting our customer service team.

Where possible, please include:

• Your order number.
• A description of the issue.
• Photographs of the product and packaging.

Please retain all original packaging until your claim has been resolved, as we may require the goods to be returned for inspection.

Where a product is confirmed to be faulty, damaged in transit or supplied in error, we will arrange an appropriate replacement, refund or account credit.

Change of Mind

As Hair Pro Supplies supplies products primarily to professional salons and trade customers, we are unable to accept returns for unwanted goods unless previously agreed in writing.

If you wish to request a return, please contact us before sending any items back. Any authorised returns must:

• Be unused and in a resalable condition.
• Be unopened and in their original packaging.
• Be returned within 14 days of delivery.
• Include proof of purchase.

Returns sent without prior authorisation may be refused.

Non-Returnable Items

For hygiene, safety and quality reasons, we cannot accept returns on:

• Opened or used products.
• Hair colour, developers, lighteners or other chemical products that have been opened, tampered with or stored incorrectly after delivery.
• Electrical items that have been used or registered.
• Perishable goods.
• Special order or non-stock items.
• Clearance, promotional or discontinued products unless they are faulty.

Return Shipping

Where a return is approved due to our error or a confirmed product fault, Hair Pro Supplies will arrange or reimburse reasonable return shipping costs.

For authorised returns of unwanted goods, customers are responsible for all return postage costs and remain responsible for the goods until they have been safely received by Hair Pro Supplies.

Refunds

Once returned goods have been received and inspected, we will notify you of the outcome.

Approved refunds will be processed to the original payment method wherever possible. Please allow up to 10 working days for the refund to appear, depending on your payment provider.

Original delivery charges are non-refundable unless the return is the result of our error or a confirmed faulty product.

Limitation of Liability

Hair Pro Supplies cannot accept responsibility for damage resulting from misuse, incorrect application, improper storage or failure to follow the manufacturer's instructions.

Professional products should only be used by suitably trained individuals in accordance with the manufacturer's guidance.

Contact Us

If you have any questions regarding returns or refunds, please contact the Hair Pro Supplies team before returning any products. We're committed to resolving any issues quickly, fairly and professionally.