Privacy Policy

Last Updated: 29 June 2026

Hair Pro Supplies ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use and protect your information when you use our website or purchase from us.

Information We Collect

We may collect the following information:

• Name

• Business name

• Postal and delivery addresses

• Email address

• Telephone number

• Mobile number

• Payment information (processed securely by our payment providers)

• Order history

• Trade account application information

• Website usage data collected through cookies and analytics

Professional Trade Accounts

Hair Pro Supplies is a trade supplier to professional hair and beauty businesses.

To apply for and maintain a trade account, we may ask you to provide information that verifies your professional status, such as your business name, trading details, qualifications or other relevant information.

We use this information solely to:

• Assess and approve trade account applications.

• Maintain the integrity of our trade-only pricing.

• Prevent unauthorised access to professional products and pricing.

• Provide appropriate business support and services.

We only retain this information for as long as reasonably necessary to manage your account and meet our legal obligations.

How We Use Your Information

We use your information to:

• Process and fulfil your orders.

• Create and manage your trade account.

• Provide customer support.

• Contact you regarding your orders or account.

• Improve our products, website and services.

• Prevent fraud and maintain website security.

• Comply with our legal obligations.

Marketing Communications

With your consent, we may contact you by:

• Email

• SMS (text message)

• Telephone

These communications may include:

• Product launches

• Promotions

• Educational content

• Industry news

• Business updates

• Exclusive trade offers

You can withdraw your marketing consent at any time by using the unsubscribe link in our emails, replying STOP to SMS messages where applicable, or contacting us directly.

Please note that even if you opt out of marketing communications, we may still contact you regarding your orders, account or other essential service-related matters.

Sharing Your Information

We only share your information where necessary to operate our business, including with:

• Payment providers

• Delivery partners

• Shopify

• Marketing service providers

• Professional advisers where required

• Government or regulatory authorities where legally required

We never sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website performance and support marketing activities.

You can manage or disable cookies through your browser settings.

Data Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, misuse, loss or disclosure.

Your Rights

Under UK GDPR, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of your information where applicable.

• Restrict or object to certain processing.

• Request a copy of your data.

• Withdraw your marketing consent at any time.

To exercise your rights, please contact us using the details below.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact Hair Pro Supplies.

If you believe your personal data has not been handled correctly, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Website Analytics and Advertising

We use analytics and advertising technologies to understand how visitors use our website and to improve our products, services and marketing.

These technologies may include:

• Google Analytics
• Google Ads
• Meta Pixel (Facebook and Instagram)
• Shopify Analytics
• Email marketing platforms
• SMS marketing platforms

These tools may collect information such as pages visited, products viewed, purchases made, device information and general browsing behaviour. This information helps us improve our website, measure advertising performance and provide more relevant content and offers.

Where required by law, we will request your consent before placing non-essential cookies on your device.

Email and SMS Marketing

If you choose to receive marketing communications, we may send you updates by email or SMS regarding:

• New products
• Exclusive trade offers
• Educational content
• Events and training
• Business advice and industry insights

You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any marketing email.
• Replying STOP to any SMS message.
• Contacting us directly.

Your decision to opt out of marketing will not affect important service communications relating to your orders or account.

Data Retention

We retain your personal information only for as long as necessary to provide our services, comply with legal and regulatory obligations, resolve disputes and enforce our agreements.

When your information is no longer required, it will be securely deleted or anonymised.

Children's Privacy

Our website and services are intended for professional hair and beauty businesses and are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices. Any updates will be published on this page with the revised "Last Updated" date.

Contact & Data Controller

Hair Pro Supplies Ltd is the data controller responsible for the personal information collected through this website.

If you have any questions about this Privacy Policy, wish to exercise your rights under UK data protection law, or would like to contact us regarding your personal information, please use the details below:

Hair Pro Supplies Ltd
Registered Office: 14 Catlow Street, Leicestershire, LE672JF
Company Number: 17082222
Email: HairProSupplies@Outlook.com
Telephone: 07842525132

If you are not satisfied with how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). We would, however, appreciate the opportunity to address your concerns before you contact the ICO.